Data Deletion

When you remove the NuovaCRM application from your Facebook settings, Meta sends us an automatic deletion request. The request is verified by its signature, processed, and you receive a confirmation code together with a status address in return.

To see the status, append your code to this address: /veri-silme/<confirmation-code>

The identity links established with your Meta account: the association of your Messenger or Instagram identity with a contact record, and the integration connection established with that account. The connection's access token is deleted from the vault.

The business record an organisation keeps about you — the contact card, the request history, the appointment — is not deleted under this request. The reason is this: the data controller for that record is the organisation concerned, and we process it on its behalf. Destroying a business's own customer record at the request of a third party would run counter to data protection principles.

If you want that record deleted, you need to address your request directly to the organisation concerned. If you do not know which organisation that is, write to the address below and we will direct you.

If you would rather apply directly instead of through Facebook, write to gizlilik@nuovacrm.com. Once your request has been received, we conclude it within a reasonable period and inform you in writing of what was done.